Refund and return policy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
HI TECH (org. number 802432-6467) is a student association at School of Engineering at Jönköping University. The purpose of the association is according to the associations By-law (2018): “The purpose of the Association is to ensure the quality of its members studies, offer the members an opportunity to influencing the education that takes place at the School of Engineering at JU, and provide students with a meaningful complement to their studies in the form of an active social life outside of their studies.” The HI TECH Board is responsible for the association and works for all members. The association also has committees and project groups that works with different areas of the associations operations.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.